Terms and Conditions
Your personal data will only be used to provide information, goods and services offered through our website to you, for enquiries, quotations, order fulfilment and invoicing.
Cookies & Monitoring
We may monitor traffic to our site and collect the following information: The IP address of your computer, and the referring website from which you have got to our website from. The reasons for this are: To make ongoing improvements to our website based on this data, and to see our most popular sources of business.
Disclosure of Personal Data
We may disclose your personal data:
We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will not include any personally identifiable information.
Customer Privacy Rights
If you are concerned about your data, you have the right, to request access to personal data which may hold or process about you.
We reserve the right to use images of clients structures for marketing purposes, no royalties or rights may be deemed against these images.
2. Product information
Our standard structures are hand built for you at your specified location, unless specifically designated the material will be a FSC registered supply of Pressure Treated softwood timber, all structures have a 12 months limited warranty against manufacturing defects; as with any natural softwood material there will be deviations in the grain such as (but not limited to) knots, splits, bark inclusions, twists grading marks and cracks. The wood will be transient during the year due to the effects of the ever changing external elements and therefore we do suggest some additional protection is applied to weather facing surfaces every two or three years to prolong the lifespan of the product. Products unless specifically stated in invoice or order confirmation are freestanding units and not deemed waterproof or leak proof, due to the nature of the product leaks may occur in roof joints and overlaps unless protected by a roofing membrane and a covering layer.
3. Deposits and Installation Dates
Upon placing an order for goods and services, a confirmation email shall be sent to the email address provided detailing the proposed installation/build date, this date is considered as acceptable unless you request an alternative date within ten (10) working days of placing an order. The installation/build date is confirmed upon the debiting of the deposit value, either by direct transfer of funds or the Paymentl link provided with the invoice, in either case the invoice number should be used as reference on the debit.
4. Payments of Balances on Invoices
Unless alternative terms have been previously agreed in writing all balance payments are deemed due on the date of the completion of the installation by cash or bank transfer. Debit or Credit Card. All materials, builds and services remain the property of Hampshire Garden Structures until payment is made in full.
5. Right to cancel
You have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of ten (10) working days, beginning on the day after you order the goods. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. You will not have any right to cancel a purchase for the supply of goods pre-made to your specifications or clearly personalised which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. You are not entitled to a refund of any Deposit sum debited to us for any cancellation of goods within ten (10) working days of the agreed installation/build date.
All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address, or mobile telephone number (via sms) you provided to us when making a purchase. In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
Alternative Contact Number 07977 162 666